An easy guide to VAT Relief

Written by Harry Fleet, 02 March

How to claim VAT relief on

We would like to draw your attention to something you may not have known about and might be relevant to you, even if you do not have arthritis or another condition yourself. We've done our best to explain the rules for tax relief as set out by HMRC, however, if you are unsure please do contact HMRC yourself.

An easy guide to VAT Relief

Simply put, if you or the person you are buying for has arthritis, you will not be charged VAT on products designed specifically to make living with arthritis easier so long as those products are for personal use.

There are two parts to the criteria as set out by the UK government which defines firstly which products are eligible and then who is eligible. Both the criteria's must be fulfilled in order to claim VAT relief. Online shops such as ourselves are set up to allow you to answer these simple questions, in the comfort of your own home. This is not usually the case with High Street retailers or other online retailers where requesting a refund for your tax relief is a long and arduous process!

1 - Which items are eligible?

VAT exemption only applies to certain items; these are items that have been designed to be used by someone who has a chronic condition, including daily living aids and care equipment. We have highlighted all eligible products on our website as VAT exempt and are displayed with both including and excluding VAT prices.

2 - Who is eligible for VAT relief?

To be eligible for VAT relief the government says you have to fit the following criteria:

  • A person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic condition, such as rheumatoid or severe osteo-arthritis; or
  • A person with a terminal illness; or
  • Charities.

How do I declare eligibility?

In order to waive VAT on an eligible purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. You do not need to show any proof of your disability to any party at any time.

Charities simply need to provide their charity number.

Important Note: It does not include any person who is only temporarily disabled or incapacitated, such as with a broken limb.

On our website you can simply declare VAT relief at the checkout

All this information is collected over our secure connection and we keep it completely confidential.

Please follow the steps below for a better understanding of how to do this at the checkout. For example, the Toilet Riser is £249.99 incl VAT, but without VAT it is only £208.33:

Step 1: Add the product(s) of your choice to the shopping basket

Step 2: After you have added all the products of your choice to the basket, click on 'Apply Here' in the VAT relief section of the shopping basket.

Step 3: Tick the criteria that is relevant to you as per your eligibility, and fill out the declaration form.

Step 4: The VAT amount will be deducted automatically. You can then continue towards payment.

Click here to visit the Government page on VAT for the disabled or those with a long-term illness. The page also has links to other financial help.

Contact us

Contact us If you need assistance with anything at all, please get in touch and we will be there to help you! You can email us at or you can call us on 0808 196 7834.

We hope this article was helpful.

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